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Question 1 of 5
1. Question
True or False: A stressed or distracted operator should simply “man up” and not seek help.
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Question 2 of 5
2. Question
Which of the following information should the dispatcher provide with a call?
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Question 3 of 5
3. Question
True or False: Using inappropriate language around customers and first responders can reflect negatively on your company.
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Question 4 of 5
4. Question
What is NOT a typical drop location for casualty?
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Question 5 of 5
5. Question
What is a good tactic for interacting with difficult customers?
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