Service Delivery Essentails

True or False: An operator should never call for assistance, even if they don’t think they can handle the job.

True or False: The SCENE discipline is used to minimize risk and increase efficiency.

What does the S in SCENE stand for?

True or False: The N in SCENE stands for Negotiate

Why is it a good idea for an operator to take photos of a casualty with pre-existing damage?

True or False: Prior to performing a tire change, an operator should inspect the lug nuts for damage to avoid a damage claim.

It is important to transport a vehicle in the direction it was intended to travel on the highway because:

True or False: While performing an unlock, it is important to unlock the passenger side door whenever possible.

When dealing with an upset customer it is always important to:

True or False: An operator should never introduce themselves to the customer as this waste time at the scene.

True or False: WreckMaster recommends developing a routine for every service an operator performs.

Using a routine while performing services will:

True or False: While performing work in a parking lot, an operator does not need to be observant of their surroundings.

True or False: It is acceptable to block other vehicles with your truck when arriving on scene.

True or False: An operator should make sure they have a clean uniform on every day.